More Scania trouble P270 engine

[jackpreacher]

Have you had the bill yet Muz?

[Muz]

Have you had the bill yet Muz?

No .. I phoned the service manager on Friday afternoon to confirm all was well and that the engine sounded as good as it used to be,.. finally .. just to give the guy some relief but the receptionist said ... he wasn't available for the afternoon .. make of that what you will

[jackpreacher]

Muz, does your Scania have the fuel pre-heater pack installed?......(I don't mean the glow plugs!)

[Muz]

Muz, does your Scania have the fuel pre-heater pack installed?......(I don't mean the glow plugs!)

I dont think so ? but i have no idea it always starts on a second turn (or so it sounds) -5 or + 20 doesent seem to affect it

[jackpreacher]

...had a chat with a reliable truck specialist today - mentioned your truck/fuel/coolant problem and he said it was either a head issue (injector sleeve) or the counter flow heat exchanger that continuously heats the fuel in a heat exchanger - probably a tube-in-tube job or similar. He said that on your truck they were sometimes factory fitted or, more likely, an after-sales add-on.
They can leak fuel into coolant.

This heat exchanger has nowt to do with the initial startup....

[Muz]

...had a chat with a reliable truck specialist today - mentioned your truck/fuel/coolant problem and he said it was either a head issue (injector sleeve) or the counter flow heat exchanger that continuously heats the fuel in a heat exchanger - probably a tube-in-tube job or similar. He said that on your truck they were sometimes factory fitted or, more likely, an after-sales add-on.
They can leak fuel into coolant.

This heat exchanger has nowt to do with the initial startup....

Thats interesting .... I have noticed on cooler days after some long running... the fuel in the tank becomes warm, but, quite a few engines will do this because of the injector leak off system that takes excess fuel back to the tank .. worth checking though .. thanks for that Because I'm not convinced the problem is fixed.

BTW I finally got the bill yesterday and inc vat it was 1100 quid .. I'm considering sending them one for the 7 visits to the dealer it took to get it sorted caused by all their fook ups

[jackpreacher]

BTW I finally got the bill yesterday and inc vat it was 1100 quid ..

..Ouch...!
Will you be finding a better repair shop in the future?



[ BTW, the chap I spoke to was Colin Hadley from Solway DAF in Workington, Cumbria. They have a branch in Dumfries as well. In my experience they have always been top drawer in technical advice and standard of work.

Solway DAF
Lochside Ind. Estate
Newbridge
Dumfries
DG2 0JE

Tel 01387 720 820
Fax 01387 721003
Email - servicedfs@solwaydaf.co.uk ]

[Muz]

..Ouch...!
Will you be finding a better repair shop in the future?



[ BTW, the chap I spoke to was Colin Hadley from Solway DAF in Workington, Cumbria. They have a branch in Dumfries as well. In my experience they have always been top drawer in technical advice and standard of work.

Solway DAF
Lochside Ind. Estate
Newbridge
Dumfries
DG2 0JE

Tel 01387 720 820
Fax 01387 721003
Email - servicedfs@solwaydaf.co.uk ]

I am minded to .. and Ive found a guy closer to home who might do. Thanks for the heads up on the DAF dealer .. my good lady is from Dumfries and I know it well .. but its too far for 24/7 help

I just wonder what a Scania job sheet says an injector sleeve should take to do in hours ? .. plus the removal of the others to find the faulty one ?

[Muz]

BTW I finally got the bill yesterday and inc vat it was 1100 quid .. I'm considering sending them one for the 7 visits to the dealer it took to get it sorted caused by all their fook ups

Then another one appeared for £700 .. so £1800 odds total

I did ask them to do other work at the time, they did a drive axle oil change and a gearbox oil service, and fitted a new desicator

Anyway .. update .. I wrote to them stating that Scania would surely see this job as doo-able in an 8 hour day (without all the cock ups).. but going by their charges this meant they were charging £150/Hr going by their labour element on their invoices

So they've written back with an apologetic letter crediting about £330 in labour which I suppose is something.

The way the invoices are structured its not readily apparent what labour goes to what parts of the job .. obfuscation I think I would call it .. so in reality Ive ended up with charges around what it was going to cost .. in other words even with their credit I'm not much better off

[jackpreacher]

...but if you hadn't have written to them..............

IMO people/companies lose far more credibility by their tactics to evade rather than their honesty in admitting their fault and then rectifying it....when you only get recompense 'cos you asked for it and show them the reasons why they should recompense you, one is left wondering how much they get away with the rest of the time.


Is the fuel/coolant issue resolved fully yet?